Frequently Asked Questions

Debt Management is just that. We manage your debts for you. This is done by negotiating with your creditors to restructure credit payments to more affordable levels. You make one payment to us each week/month - depending on what is most suitable for you - and then we distribute it to your creditors on your behalf.

We also try to get interest and charges on your debts reduced or frozen - although this can't be guaranteed as creditors treat each case individually. Our long-running relationships with creditors often ensures a positive outcome though for our clients with this.

This helps you to manage your finances better as you will only be making one payment each month, not many payments of varied amounts to multiple creditors - we do all of that for you.

Plus you'll be repaying at a more affordable level for you. As the arrangement is flexible, you can increase or reduce your payment to suit your needs, so if you get a pay rise you could pay off your debts faster.

The rate you'll be paying back will hopefully be reduced - as the interest and charges will be frozen or reduced - but this can't be guaranteed. Paying a lower amount than your current minimum commitment will therefore take longer to clear debts - but will be more manageable to you whilst you get finances under control.

One more way that our service helps is that we deal with your creditors for you - so you can just pass the nasty letters to us, or tell them that we are handling your finances and they need to speak to us. Simply give them your name, Chiltern account number and our telephone number 08712 222 280 when they call you.

No, absolutely not. Our service isn't connected with any creditors, so we are able to work exclusively on your behalf, with no conflict of interest.

You may well find that some of your creditors are very persuasive in their attempts to get you to choose one of the "free" services. These "free" services are often funded by your creditors!