Frequently Asked Questions

Possibly - If you are in a problem situation with your debts in any way, it is always possible that one or more of your creditors may record information concerning this on your credit file. Such information may be on your credit file already, if you are behind with payments. Until you have cleared your debts, or are able to resume full payments, it is unlikely you will obtain further credit. Information may be retained on your file for up to 6 years.

If you are contacted in any way by one of your creditors, we will deal with this for you. If you are contacted by letter, call us immediately on 08712 222 280 so that we can determine what action is necessary. If you are contacted by means of a telephone call, ask the caller to call us on 08712 222 280 to discuss.

We will ensure our staff will be available during the designated hours, to guide you through the various stages of collection activity which may ensure. You should use this service whenever you are in receipt of calls, letters, default notices and charges, or any documents related to court proceedings. Whilst it must be clear that we cannot control these, or guarantee any specific result, we do have much success in helping our clients in such matters on a day-to-day basis.

Once your debt management system is set up, we must maintain the same payments. If you find yourself able to pay more on a regular basis, we can arrange this, but we are not able to make a single increased payment.

We telephone all clients upon receipt of their application, to discuss various aspects of the service.

Call us on 0800 434 2332 or Contact Us on the web and we will help you decide which options is best for you. You are under no obligation, and we are always happy to discuss the situation, should you have any queries.