Privacy Policy

MoneyPlus Group Limited is mindful of the importance of upholding the security of the information under our control and has a strong commitment towards the privacy of personal information. As members of DEMSA (Debt Managers Standards Association) we abide with their stringent Code of Conduct, which promotes higher standards for the benefit of clients. The following privacy policy, which you will be deemed to have read and accepted once you have used this Website, will help you to understand how personal information about you collected during your use of this Website will be treated by us.

Consent
Your use of the Website signifies that you have given us your consent to the collection, use and transfer of personal information about you.

MONEYPLUS GROUP LIMITED

DATA PROTECTION NOTICE

This document notifies you of how Chiltern Debt Management which is a trading name of Moneyplus Group Limited will deal with personal information that you have supplied to us. In this notice the words "we", "us" and "our" refers to Chiltern Debt Management, Dawson White and any other such trading styles used by Moneyplus Group Limited.

"Personal Information" means the personal information we obtain from you. Maintaining the integrity of your Personal Information is of paramount importance to us. This notice is intended to inform you how we will process your Personal Information. We would also ask you to refer this Data Protection Notice to such other persons who might be affected by your providing information to us, such as your partner.

We will process your Personal Information for the following purposes:

- to confirm and update our customer records relating to you;
- to process your requests for our products and services;
- to identify products and services which we consider to be of interest to you;
- to contact you about such products and services, where you have provided us with appropriate consent; and
- to provide it to selected third parties so that they may contact you about their products and services, where you have provided us with appropriate consent.

Your Personal Information may also be disclosed to third parties, if it is necessary for the performance or delivery of products or services that you have requested, or if you have given your express consent to us, or where we are required by law.

Sensitive Information

Some of the Personal Information we ask you to provide may be of a sensitive personal nature. We will not use such personal data except for the specific purpose for which you provided it to us.

Dealing with other people

You may consider it more convenient for another person to contact us on your behalf in certain circumstances. If this is the case, please let us know.

Further information

You have the right to access Personal Information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the Personal Information that we hold about you.

Disclaimer

Information sent or transmitted by you to Chiltern Debt Management is provided at your own risk and Chiltern Debt Management shall not be in any way liable for any loss or damage suffered as a consequence of such information's misdirection, interception or any other related non-receipt, howsoever caused.

What personal information do we collect?
We will collect the personal information provided by you in completing the forms on our Website - which may include your name, address, telephone numbers (including mobile), and email address. We may also collect information about you from e-mails or letters you send to us, or from telephone calls. For your further protection, telephone calls may be recorded and monitored. We will collect only the personal information which is necessary for our legitimate business purposes.

Cookies
In addition, some information may be collected automatically using cookies. Cookies are small amounts of information which are sometimes stored on your computer. Collection and collation of these small text files enables us to analyse how the Website is being used.

Two types of cookies are used:

Temporary cookies form part of the security process whilst you use the Website.

Permanent cookies identify the link you used to find the Website and make it easier for you to log on to and use the Website during future visits. They also check your browser, helping us to ensure that our Website is compatible with your computer and assist in monitoring traffic to our Website.

We do not and will not pass on, or sell cookies to other organisations. Once you close your browser, our access to the cookie simply terminates. If you do not wish to receive cookies in the future, please let us know.

What happens to the information?
We will use the personal information you provide / and or we collect for the purpose of providing services to you and for customer research.

Unless you tell us that you would prefer otherwise, your information may be used by us and our subsidiaries and sub-contractors to provide you with information by post, telephone (including mobile phone and text messaging facilities), email, or other appropriate means to provide you with information about products or services which we consider may be of interest to you.

We will not otherwise disclose your personal information to any third parties without your consent, other than to the extent required by law.

Safeguarding your personal information and your rights.
You have the right to see the personal data that we keep about you. If you wish to do so, please contact us enclosing on privacy@chiltern.co.uk. We will require verification of your identity. We will amend, update or delete your personal information on request.